The adoption of Web 2.0 technologies have led businesses from around the world and across a broad range of industries to reap definite benefits, including innovation in products and services, more effective marketing, greater access to knowledge, lower cost of doing business, and most importantly higher revenues.
Successful businesses are integrating Web 2.0 technologies with the work of their employees and are also linking themselves with customers and suppliers through the use of Web 2.0 technologies.
Businesses that have integrated Web 2.0 into their daily operations have seen outstanding results in productivity and efficiency as evidenced by IBM who spent $700,000 tagging content across the business as an alternative to the traditional search. This led to a major success when the average employee saved 12 seconds per search saving IBM at least $4.5m per year.
Businesses have also used Web 2.0 technologies to collaborate with their users to share information and combine their knowledge for everyone’s benefit. Goldcorp were a company in crisis when their CEO released proprietary geological information about the company’s land to the public. Goldcorp offered a cash reward to anyone who could use this geological information to help the company locate gold on the company’s land. Thanks to Web 2.0 technologies Goldcorp located 8 million ounces of gold and attracted global talent to identify these new resources.
The revolutionary nature of Web 2.0 and its outstanding impact on global business is clear and now well established. Web 2.0 technologies form an integral part of a company’s business and from shared knowledge, reputational improvement, staff engagement and productivity to increased revenue they are certainly reaping the rewards.